Returns & Exchanges
100% Money Back Guarantee. Conditions apply as below:
- Item(s) are returned within 30 days of receiving.
- Must present the original tax invoice.
- Item(s) must be unworn and unused (due to hygienic reasons).
- Items(s) must be in its original saleable condition with all labels/tags attached.
If you aren’t 100% satisfied with our product, we welcome you to return your items to us for a full refund, exchange or store credit. Email us at firstname.lastname@example.org
Full / Partial Return
If you aren’t 100% satisfied with the jewellery, we welcome you to return the item(s) to us within 30 days period for a full refund. Simply let us know and we will be happy to help you out. The full refund amount will be based on your invoice amount minus any express post charges.
Contact us or submit a return request.
Upon submitting a Return/Exchange Request from within your account or contacting us, we will send you instructions to return your items to us within 1 working day.
Upon receiving your returned items, refunds/exchanges will be processed within 3 business days. Refunds will be issued the same way the payment was made, either credited back to your credit card or PayPal account.
If you have received a faulty item, please contact us at email@example.com and we will get the issue resolved as soon and smoothly as possible.
To keep up the level of service we provide to our customers we have to limit the number of returns and exchanges a customer can initiate to only two times per every order. Terms of return are within Shiny Jewellery’s sole discretion. We appreciate your understanding.